At the BioWare Gear Store, we’re constantly inspired and motivated by our passionate community of fans, and your feedback and experiences are the driving force behind everything we do. We’re committed to providing you with the best possible shopping experience and are excited to share some changes we're making to improve your experience.
Listening to Your Feedback:
You've reached out, shared your thoughts, and expressed your preferences when it comes to your gear store experience, and we've been all ears.
One of the issues you've raised is the complexity of our European warehousing and shipping practices. You've made it clear that a smoother, more straightforward shopping experience is necessary. We are excited to let you know that we are simplifying the process.
Changes We're Making:
Effective immediately, we are restructuring our fulfillment process to discontinue our European warehouse in order to streamline our shipping options.
The Benefits for You:
- More Affordable Shipping Costs: More affordable shipping options to fans around the globe to be introduced.
- Inventory Availability: All items will be available for all customers, regardless of shipping destination.
- Global Reach: This new approach will also enable us to expand our global reach, making our products accessible to even more fans worldwide.
- Simplified Shopping: With our new shipping practices, the process of making your purchase will be easier and more streamlined. No more canceled orders due to shipping discrepancies!
- Unified Delivery: By centralizing our fulfillment operations, we anticipate smoother fulfillment, and you will receive tracking information sooner.
Our Commitment to You:
Our commitment to delivering high-quality products and an exceptional shopping experience remains unwavering. We're not just simplifying our processes; we're enhancing them!
Thank you for your continued support and for being an essential part of our community. Your input is crucial to us, and we look forward to continually improving and adapting to meet your needs.