Q: I wrote a review, but it didn't show up. Did you censor my review?
A: We value your feedback - whether good or bad. Most reviews are published automatically, but a few are flagged for moderation before publication. We WILL NOT publish your review (no matter how many stars you give the item) if it contains:
- Hate speech
- Derogatory or inappropriate language
- Contains misinformation
- Does not relate to the product being reviewed
- Any other reason that we determine your review is not suited for public display
Q: Can I redeem my reward points using the Shop App?
A: Unfortunately, the Shop App, by Shopify, does not support our rewards program.
Q: I made a review through the on-site app. Why didn't I get any Reward Points?
A: Points are only awarded to certified purchasers. In order to be recognized as a certified purchaser, please use the Review Form that we email to you after your order has been fulfilled. That will confirm your review and award you the review reward points.
Q: I want to upload images/movies of my gear. How do I do that?
A: When you receive the emailed Review Request, you will be given the option to upload an image or video. When you do so, you will also be eligible for reward points for uploading.