General Policies

Updated October 7th, 2022

Orders and Payment

We accept Visa, Master Card, Discover, American Express, Klarna and PayPal. Credit Cards are authorized and charged upon order completion. Sales tax will be charged on orders where applicable.

Satisfaction Policy

We make every effort to deliver merchandise befitting the high standards of quality Bioware is known for.  It is our hope that if there is ever a time where you are not satisfied with your order we will work to make it right. 

DPI Merchandising stands by the products we manufacture. If any item is defective or was damaged in shipping or if anything else caused you to be less than satisfied with your Bioware Gear order, please reach out to Customer Service

Business Hours

The Bioware Gear team operates Monday to Friday 9am to 5pm Mountain Time.

Our Holiday Closing Schedule

If your communication comes in on these days we will get back to you within 48 hours of the next business day

  • New Year's Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

We will occasionally have items for pre-order and those items have special considerations. Please review this list before you make a pre-order.

  • Pre-Order items are goods that are sold before we have the item ready to ship in our warehouse.
  • Pre-orders are charged at the time of purchase, not when we ship them out.
  • If you need to cancel or change a pre-order, please contact Customer Service as soon as possible to ensure your order is updated in a timely fashion.
  • Shipping dates for pre-order goods are subject to change without notice. We will update the product page with any changes as they happen.
  • Some pre-orders may need to be ordered separate from other items. See Split Shipping in our Shipping Policy.
Items Limited to 1 Per Customer

Items that are flagged as " limit 1 per Household " mean a customer household can only purchase one of these items.  We try very hard to eliminate the ability for these items to be purchased in quantity. We check every order of limited items to make sure customers adhere to this policy.

We do this to increase the availability of limited products for fans and to limit access to folks who are purchasing for resellers.

It is at our sole discretion to modify or cancel an order(s) we feel has violated our policy on item limits as outlined in our Terms of Use. 

If any customer is found violating this policy we will cancel all of the orders containing the limited item and refund your money.  

Repeated offenses will result in the customer being banned from the Bioware Gear Store for one year.

Discounts & Promotions

More information about Discounts & Promotions can be In our Discounts & Promotions Policy Page

Technical Issues With Video Games Or Software

Please contact Bioware's help forum. We cannot assist with technical issues with Bioware video games.

Customer Service

Please review our Customer Service Page for information about how to contact us with issues about your order.  

Your Account

Your account is not tied to your Bioware Gear Account. We cannot assist with any questions relating to purchases made from or Origin. Please contact their respective customer service teams.



How do I contact Bioware Gear?

Bioware Gear is operated by DPI Merchandising Inc.  If you have customer service questions check out our Customer Service Page.

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