Customer Service

Contacting Customer Service

Provide the following:

  • Order Number. It should start with BWR
  • Email address you used at time of purchase
  • Brief  description of your issue. 

Go to and fill out the form, we'll review your request and get back to you

Customer Service Center

Bioware Gear Store Policy Information

As a consumer it is your responsibility to be informed.  Please review the following policies.

Customer Service Response Time

Under normal circumstances our response time is 48 hours after your first request during business hours (9am - 5pm MST) Monday - Friday, excluding holidays.

During the months of November and December we receive a high volume of customers service requests. There maybe a delay in response time.

The Gear Store Customer Service Team

Our CS team is a small in house group of folks we've dedicated to helping you with any issues you may have ordering physical merchandise from . 

Be kind, thoughtful and concise with your request.  It is at our sole discretion to ban users from our CS portal and use of / who do not conduct themselves in a kind and thoughtful manner.