Customer Service

Contacting Customer Service

Provide the following:

• Order Number. It should start with BWR
• Email address you used at time of purchase
• Brief  description of your issue. 

Go to https://developmentplusinc.zendesk.com/hc/en-us and fill out the form, we'll review your request and get back to you

Customer Service Center

Bioware Gear Store Policy Information

As a consumer it is your responsibility to be informed.  Please review the following policies.

• Returns & Refund Policy
• Shipping Policy
• General Policies & FAQs
• Discounts & Promotions Policy
• Size Charts
• Gear Privacy Policy
• Gear Terms of Use

Customer Service Response Time

Under normal circumstances our response time is 48 hours after your first request during business hours (9am - 5pm MST) Monday - Friday, excluding holidays.

During the months of November and December we receive a high volume of customers service requests. There maybe a delay in response time.

The Gear Store Customer Service Team

Our CS team is a small in house group of folks we've dedicated to helping you with any issues you may have ordering physical merchandise from . 

Be kind, thoughtful and concise with your request.  It is at our sole discretion to ban users from our CS portal and use of / who do not conduct themselves in a kind and thoughtful manner.